Privacy Policy

Last Updated: November 4, 2025

1. Introduction

SitePuff ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website design and management services.

2. Information We Collect

2.1 Personal Information: We collect information that you provide directly to us, including:

  • Name, email address, phone number
  • Business name and industry
  • Payment information (credit card details)
  • Website content and materials you provide
  • Communications with our support team

2.2 Automatically Collected Information: When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process your payments and manage your subscription
  • Create and host your website
  • Communicate with you about your account and services
  • Provide customer support and respond to inquiries
  • Send you updates, marketing communications, and promotional offers (with your consent)
  • Analyze usage patterns and improve user experience
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors (for billing and payments)
  • Hosting providers (for website infrastructure)
  • Email service providers (for communications)
  • Analytics providers (for usage analysis)

4.2 Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. After you cancel your subscription, we may retain certain information for backup, archival, or audit purposes for a reasonable period.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Understand how you use our Services
  • Improve website performance and user experience
  • Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: 877-522-2454

Address: Remote & Nationwide

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. SitePuff does not sell personal information.